FAQ's

You must first login with your username (email) and password each time you visit the website. To do this, select LOGIN from the top menu. Once you have logged in you can select EVENTS from the top menu of the website and select the event you want to watch.

Swimming Queensland events only.

The session links are created a few days before each event. Once they are created you will see them appear in the my purchases section.

No. You can’t purchase an individual session of an event, you must purchase the full day of that particular event.

Once registered and logged in, select EVENTS from the top menu and navigate to the event you wish to re-watch.

Yes.You can download in HD or SD, please note the file sizes will be quite large as sessions are lengthy in duration. The download links will be available within 5 hours of the event concluding.

Once registered and logged in, select the event you want to download. The links to download are positioned just below the video player.

Select LOGIN from the top menu. Select FORGOT PASSWORD? at the bottom of the form. Enter you email address and you will be sent a reset password link where you can enter a new one.

The simplest way for iPhone or iPad users is to AirPlay to your Apple TV. Simply start streaming normally and the player will automatically display a share button. If you are using Google Chrome, you can CAST the player or web browser to your Chrome Cast device connected to your TV.

Simply refresh your page and the player will begin.

The player will automatically the quality based on your internet connection. If however you are experiencing buffering, you can select the quality of your stream at the bottom right corner of the player. We recommend lowering the quality to 540p if you are experiencing jumpy playback. Please note that the entire event will be available for replay so if you do happen to miss a race or are experiencing streaming problems, it will be available for viewing and downloading post-event.

Click here to contact & it starts an email to support email address. Please note, we will do our very best accommodate all requests as quickly as possible.